This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products listed on our website to you, including how you and we may change or end the contract and what to do if there is a problem.

These Terms will apply to any contract between us for the sale of products to you (“Contract”).

  • Please read these Terms carefully, and make sure that you understand them, before ordering any products from our website. By submitting your order to us you will be deemed to have accepted these Terms;
  • We amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the Terms which will apply at that time.

These Terms were most recently updated on 23/07/2020.

Please note that the statements in our Help Desk and translations of these English Terms and Conditions are provided as a courtesy for your convenience and are not intended to modify these Terms in any way.

INFORMATION ABOUT US

We are Yelifab Limited, a company registered in the UK under company number SC401561 and with our registered office at Waterfield, Tillybirloch, Inverurie, Aberdeenshire AB51 7PS Our main trading address is Waterfield, Tillybirloch, Inverurie, Aberdeenshire AB51 7PS.

We operate the following website:

  • www.360Routes.com

To contact us, for any reason, contact our Customer Services team by telephone on 07917175820 or by post to:

Yelifab Ltd
Waterfield
Tillybirloch
Inverurie
Aberdeenshire
AB51 7PS

yelifab@yahoo.co.uk

If you are emailing us or writing to us, please include details of your order to help us to identify it.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Responsibility For Loss Or Damage Suffered By You

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious. that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.

We are not liable for business losses.  We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • Fraud or fraudulent misrepresentation;
  • Defective products under the Consumer Protection Act 1987;
  • Any other breach of your legal rights in relation to the Products including the right to receive products which are:
    • As described and match information we provided to you and any sample or model seen or examined by you;
    • Of satisfactory quality;
    • Fit for any particular purpose made known to us;
    • And supplied with reasonable skill and care.

Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

We will not be liable or responsible for death or personal injury due to the use of the 360 routes or maps on this site as a navigational aid. The 360 Routes and maps on www.360Routes.com are to be used for reference purposes only and are NOT intended as a navigational aid. Some of the 360 degree routes on this site travel through very dangerous landscapes, the routes on this website should under no circumstances be followed, they are for reference purposes only.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  • We will contact you as soon as reasonably possible to notify you; and
  • Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event is over.

You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

How We Use Your Personal Information

How we will protect your personal information. We use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

How we will use your personal information. We will use the personal information you provide to us:

  • Undertake credit reference, fraud prevention and fraud detection searches, and to validate the information you provide us with other publicly-available records (such as the electoral roll);
  • To supply the products to you;
  • To process your payment for the products; and
  • If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

We may pass your personal information to credit reference agencies. We may pass your personal information to credit reference agencies and other third parties to undertake the searches and validations mentioned above and they may keep a record of any search that they do.

We may monitor and record telephone calls. We reserve the right to monitor and record telephone calls to us, or made by us, in order to monitor staff performance, maintain service quality standards and protect our staff from threats and abuse.

We will only give your personal information to other third parties where the law either requires or allows us to do so.

How To Contact Us If You Have Any Concerns

How to contact us in the first instance. We want you to be pleased with any purchase you make from us, so if there’s something you’re not happy with please let us know as soon as possible. All our contact details can be found on our Contact Us page.

If you are not happy with our initial response. Please send us an email at yelifab@yahoo.com We will respond to you within 14 days of receiving your letter with a suggested course of action to try and resolve the problem.

If we are unable to resolve your concerns. If you are not happy with how we have handled any complaint, Alternative Dispute Resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without You having to go to court. You can access the online Alternative Dispute Resolution platform here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN

Use Of Our Website

Terms on which we make our website available. By using our website, you confirm that you accept the terms set out in this section. If you do not agree to the terms, you must not use our website.

We may update our website. We may update our website from time to time and change the content at any time. Any changes to the products or these Terms will be dealt with by “Our Rights To Vary These Terms And Conditions” on our Ordering, And Cancelling at the bottom of this page.

Our website may not always be accurate or available. We take all reasonable care to ensure that our website is accurate, but we cannot guarantee that our website, or any of the 360 degree routes, or any content on it, will be completely free from errors or omissions. We do not guarantee that our website will always be available or you will be able to use it without interruption. Access to our website is permitted on a temporary basis, and we may suspend or withdraw all or any part of our website without notice. We will not be responsible for any loss or damage you suffer if our website is unavailable at any time.

You must use our website lawfully. You may use our website only for lawful purposes. You may not use our website:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Using our name and the images and material on our website. We are the owner of all intellectual property rights on our website, and in the images and material published on it. Those images and materials are protected by copyright laws around the world. 360Routes.com and our logo are our trademarks. All rights are reserved. You must not use any images or material from our website for any commercial purpose, for example, advertising products that you have bought from us for resale on other websites or use any of our 360 routes without our prior written approval.

If you want to link another website to our website. You may create a link from your own website to our website homepage (but not to any other page of our website) provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not suggest any form of association, approval or endorsement by us of you or your website unless we have agreed with you in writing. You must not ‘frame’ our website on any other website.

Use of third-party trademarks on our website. We use third-party trademarks on our website for the purpose of describing and identifying the products that we sell on our website. We are not associated, linked or affiliated with the owners of any third party trademarks we use on our website, and do not endorse any of their businesses or products.

Other Important Terms

We may transfer this agreement to someone else. We may transfer our rights an obligations under a Contract to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract. If you are unhappy with this transfer, you may contact us to cancel any outstanding orders within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

Nobody else has any rights under this contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

If a court finds part of this contract illegal, the rest will continue in force. Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of our breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if we can demonstrate that you are buying products from us with the intention of reselling them and we accept your order, we can still take any of the actions permitted by “Resale Of Our Products” under our Ordering, And Cancelling Orders page.

Which laws apply to this contract and where you may bring legal proceedings. Please note that these Terms are governed by Scottish law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Scottish law and you can bring legal proceedings in respect of the products in the Scottish courts. However, if you are a resident of Northern Ireland you may bring proceedings in the Northern Irish or the English courts, and if you are a resident of England, you may bring proceedings in Scottish or the English courts.

Our Products

Products may vary slightly from their pictures. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colours of the products. Your products may vary slightly from the images.

Sizes, weights, capacities, dimensions and measurements are approximate only. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate only and subject to change and are provided to us by the manufacturers of the products in question.

Product packaging may vary. The packaging of the products may vary from that shown on images on our website.

Making sure you order the correct size. Your are responsible for taking any measurements and ensuring that those measurements are correct. Please refer to the product information on each product page for details about size and measurements, and if you have any questions please contact us in one of the ways mentioned in Information About Us.

Minimum Age Requirements & Age Restricted Items

Minimum age requirements. We do not accept orders from persons under the age of 16. By placing an order with us, you confirm that you are at least 16 years old.

Certain Products on our website can only be purchased if you satisfy the legal age requirement for that product (“Restricted Products”). We are not allowed by law to supply these Restricted Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Restricted Products through our website. These Restricted Products are clearly labelled as such on the website and include, but are not limited to:

  • Any knives or bladed item;
  • Gas cylinders;
  • Lighting fluids.

If you purchase any of these Restricted Products via our website you will only be able to collect them in person at one of our stores.  We reserve the right to undertake identity and age checks at the point of collection and, if not satisfied as to your age, we reserve the right to refuse to allow you to collect the goods in question.  In this situation, we will cancel your order and we will not charge your debit card or credit card for the goods in question. If you paid by PayPal you will be refunded. 

Certain DVDs that we sell are the subject of a legally prescribed age restriction, determined by the British Board of Film Classification. The relevant classifications are 12 and 15. The classification reflects the content of the DVD and you are therefore required to confirm that you are 16 years of age or over. We reserve the right to carry out further checks to verify your age with a registered credit reference agency and, if we are unable to verify you are the required agewe will cancel your order and will not charge your debit card or credit card for the DVD(s) in question.

When the contract is formed between us

Our order process. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

How we will accept your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order and inform you of your order. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described below.

We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the products have been dispatched or, in the case of Click and Collect, are ready for collection from your nominated store (“Dispatch Confirmation”). Your order is accepted by us and a Contract is formed between us when we send you the Dispatch Confirmation.

If we cannot accept your order. If we are unable to accept your order or are unable to supply you with a product we will inform you of this by e-mail and we will not process your order. There are a number of reasons why we may be unable to accept your order or supply a Product, for example:

  • The product is not in stock or no longer available;
  • We cannot meet your requested delivery date;
  • We have identified an error in the price or in the description of the product on our website;
  • A credit reference we have obtained for you does not meet our minimum requirements;
  • We reasonably believe that you are buying products from us with the intention of reselling them;
  • Because of unexpected limits on our resources which we could not reasonably plan for;
  • Because you have ordered a Restricted Product and we have been unable to verify your age.

Resale of our products

Products are provided for personal use only. We only supply the products for your own domestic and private use.

Our rights before we accept your order. If we reasonably believe that you are buying products from us with the intention of reselling them, we may:

  • Refuse to accept your order; or
  • Accept your order subject to agreeing additional or alternative terms with you.

Our rights after we have accepted your order. If we can demonstrate that you are buying products from us with the intention of reselling them:

  • We may cancel your order; or
  • Treat your order as though you are buying products in the course of your business.

If we can demonstrate that you are buying products from us with the intention of reselling them. You will not be a ‘consumer’ for the purposes of the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. As a result:

  • Any rights that are granted only to a ‘consumer’ under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 shall not apply to you;
  • Different terms will apply to any orders for products, namely:
    • “Your Rights To End The Contract” below will not apply and if the products are faulty or misdescribed, you may return them to us within 7 days after the day you (or someone you nominate) receives the products in accordance with the returns procedure, please see our Returns page for our returns address and returns policy. You must pay the costs of postage, and we may charge you a reasonable handling fee for processing your return;
    • You must pay the costs of returning any products to us (even where those products are faulty or misdescribed);
    • You must pay for the products in full at the time of placing your order, and we will charge your credit or debit card immediately;
    • If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 6% a year above the Bank of England’s base rate from time to time; and
    • Our 30-day returns policy’ will not apply.

Our rights to vary these terms & conditions

Changes to these terms. We amend these Terms from time to time. For example, to reflect changes in relevant laws and regulatory requirements, or to implement ‘good practice’ or to improve the efficiency of our order and delivery process. We will always display the current version of these Terms on our website. The version of these Terms displayed on our website at the time you place your order will be the Terms that apply to your order.

Your right to cancel if we change the terms of your order. If we have to revise these Terms as they apply to your order, or if some of the products you order are out of stock we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes (see “How To Cancel Your Order (Including If You Have Changed Your Mind” below). You may cancel either in respect of all the affected products or just the products you have yet to receive.

If you opt to cancel in respect of products you have yet to receive.  We will provide you with a refund as soon as possible for the price you have paid, including any delivery charges.

If you opt to cancel in respect of products you have already received. You will have to return (at your cost) any relevant Products you have already received before we can arrange a  refund of the price you have paid for the Products you have received, including any delivery charges, which will be made as soon as possible following our receipt of the returned products from you.

If all products that you order are out of stock. We will cancel your order (see “Our Rights To End The Contract” below) and provide you with a full refund, including any delivery charges.

Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

Withdrawing special offers. We may withdraw any offer, special promotions or promotional code without notice at any time.

When you can make changes to your order

If you wish to make a change to the product you have ordered before we have delivered it to you, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see “Your Rights To End The Contract” below).

Your rights to end the contract

When you can cancel your order with us. Under the Consumer Contracts Regulations your rights to cancel an order will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:

  • If what you have bought is faulty or misdescribed you may have a legal right to cancel your order (or to ask us to repair or replace the product)
  • If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period or our 30-day returns’ period, but this may be subject to deductions and you will have to pay the costs of return of the products.

Cancelling an order because of something we have done or are going to do. If you are cancelling an order for any of the reasons in the bullet points below, the order will be cancelled immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  • We have told you about an upcoming change to the product which you do not agree to.
  • We have told you about a change to these terms which you do not agree to (please see above “Our Rights To Vary These Terms And Conditions“);
  • We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed (see “Price Of Products And Delivery Charges“)
  • You have a legal right to cancel the order because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.

Our 30 day returns policy. Please note, these terms reflect the goodwill returns policy offered by us to our UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations. This goodwill returns policy does not affect your legal rights in relation to faulty or misdescribed products. Further details of our policy are available by clicking here.

When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of:

  • Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (for example, underwear, swimwear, toiletries and fragrances);
  • Any products which become mixed inseparably with other items after their delivery;
  • Any products which have been specially ordered for you or manufactured to your specification; and
  • Sealed audio or audio-visual recordings, unless incorrect or defective, once these products are unsealed after you receive them.
  • Any subscription to content access on 360routes.com will be cancelled on the next available payment date.

How long do I have to change my mind? Where you wish to take advantage of the rights under the Consumer Contracts Regulations 2013, you have 14 days after the day you (or someone you nominate) receives the products. Where your products are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products. Where you wish to take advantage of the rights under our 30-day returns policy’, you have 30 days after the day you (or someone you nominate) receives the products.

How to cancel your order (Including if you have changed your mind)

Tell us you want to cancel your order. To cancel your order, please let us know. You can find all of our contact details on our Contact us page.

You can cancel any subscriptions to 360routes.com on the members page.

Model cancellation form. You can complete the Model Cancellation Form information below,  print it off and post it to us at the address on the form. Or, you can simply write to us, by email or post, including details of what you bought, when you ordered or received it and your name and address.

To:

Yelifab Ltd

Customer Returns

Waterfield

Tillybirloch

Inverurie, Aberdeenshire, AB51 7PS

Telephone: 07917175820

Email yelifab@yahoo.co.uk

I/We* hereby give notice that I/we* cancel my/our* order for the following products:

Ordered/received* on:

Order number:

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is notified on paper):

Date:

Returning products after cancelling your order. If you cancel an order you must return the products to us in accordance with the returns procedure available. Please note that our returns address is:

Yelifab Ltd
Waterfield
Tillybirloch
Inverurie
Aberdeenshire
AB51 7PS

If you are exercising your right to change your mind, you must send off the products within 14 days of telling us you wish to cancel the order.

When we will pay the costs of return. We will pay the costs of return:

  • If the products are faulty or misdescribed;
  • If you are cancelling an order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.  

How we will refund you.  We will refund you the price you paid for the products (including delivery costs, where appropriate), by the method you used for payment. If you used vouchers to pay for the products then we may refund you in vouchers. We may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your excessive handling of them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer (namely our ‘standard UK delivery’ cost).

When your refund will be made. We will make any refunds due to you as soon as possible.

Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, within 14 days from the day on which you provide us with evidence that you have sent the product back to us.

Our rights to end the contract

We may cancel an order if you do not comply with these Terms. We may cancel an order for a product at any time by writing to you if:

  • You do not pay us for the products when you are supposed to, for example, your payment is declined by your credit card provider or your bank;
  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  • You do not, within a reasonable time, allow us to deliver the products to you;
  • We can demonstrate that you are buying products from us with the intention of reselling them (see “Resale Of Our Products” above);
  • You are under 16 years old;
  • You use our website, or any content, images or material on our website, in a way that is not permitted by our terms and conditions.
  • You behave in an abusive or offensive manner towards our staff;
  • We are unable to verify your address or other details in order to satisfy our security procedure for delivery or card processing purposes.

If all products that you order are out of stock. We will cancel your order and provide you with a full refund.

You must compensate us if you do not comply with these Terms. If we cancel an order in the situations set out above, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you not complying with these Terms.

We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. In some circumstances, we may not be able to provide you with advance notice, for example, where a product is withdrawn from sale by reason of us complying with relevant laws and regulatory requirements. In all other cases, we will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

Orders placed via the contact centre

Orders place on the telephone via our Contact Centre follow the same Terms and Conditions as those for web placed orders.

If There Is A Problem With The Product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. All of our contact details can be found on our Contact Us page.

Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more information about your legal rights please visit the Citizens Advice Bureau website www.adviceguide.org.uk or call 03454 04 05 06.

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you should not attempt to repair the products and you must return them to us in accordance with the returns procedure. Please note that our returns address is:

  • Yelifab Ltd
  • Waterfield
  • Tillybirloch
  • Inverurie
  • Aberdeenshire
  • AB51 7PS

If, after we’ve had the opportunity to inspect the product, we agree that it is faulty, we will refund you the costs of the postage.

Manufacturer Guarantees

All of the products we sell to you come with  the manufacturer guarantee of the product. If you have any concerns as to the quality of a product bought from us or wish to make a claim under a warranty or guarantee, please do contact us in the first instance or return the item to your nearest store and we will do our best to assist you.

If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau’s website www.adviceguide.org.uk or call 03454 04 05 06, or Trading Standards office.

Consumer Right to Cancel

If you wish to exercise your rights to cancel under the Consumer Contracts Regulations, you will need to inform us in writing, either in a letter, email or by filling in the form above, along with the new and unused product in its original packaging and labelling, within 14 days of the delivery. We will then refund the outward postage costs, but you will need to pay to get the goods back to us.

The Distance Selling Regulations allow climbing equipment and helmets bought online to be returned within 14 days. For the safety of our customers, we will need to destroy any climbing equipment and all helmets (including ski) that are returned to us for refund or exchange. If in doubt, please contact our Customer Services team before you make your purchase. This does not affect your statutory rights.

Price Of Products And Delivery Charges

Where to find the price for the product. The prices of the products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, please see below for what happens if we discover an error in the price of the product(s) you ordered.

Delivery Charges. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please refer to our Delivery page.

What happens if we got the price wrong. Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

  • Where the product’s correct price is less than the price stated on our website, we will charge the lower amount when dispatching the Products to you;
  • Where the product’s correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled, refund any sums you have paid and notify you in writing.

Obvious pricing errors. If a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price and may cancel your order, refund any sums you have paid and require the return of any products provided to you

When & How To Pay

You can pay for products using a debit card or credit card or via PayPal.

Payment for the products and all applicable delivery charges must be paid before you receive the products.